Enterprise workforce optimization solution provider GMT chosen by The National Bank of Kuwait for branch workforce optimization
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Since its founding in 1952, NBK has shown consistent profitability, strong financial position and extensive international presence throughout the Gulf region and elsewhere in the world. As a result of its strong position, NBK has earned the highest ratings from a number of global credit ratings firms, including Standard & Poor’s, Moody’s and Fitch Ratings. Earlier this year, US-based Global Finance ranked NBK as the Gulf region’s safest bank and one of the top 50 safest banks worldwide. NBK has also earned many distinguished international awards, including Best Bank in the Middle East from The Banker, a leading banking publication.
“Our vision is to be the premier Arab bank by delivering world-class service and superior products to our customers, and the investments we make in technology and people expressly help us further this vision,” explained Mr. Abdulla Al-Najran, Deputy General Manager, Consumer Banking Group of NBK. “Our customers have come to expect exceptional service whenever they visit any NBK branch, and we believe our investment in GMT will only serve to improve their experience. GMT distinguished themselves as a knowledgeable and reputable partner throughout our evaluation process, and their impeccable references made them the obvious choice for this important initiative.”
NBK joins a growing list of leading retail banks worldwide, including BB&T, Bank of the West, Zions Bancorporation and First Merit, who use GMT Planet to optimize their branch staffing. These, and many other financial institutions, have come to rely on GMT to help them improve customer service, increase operating efficiency, reduce branch wait times, and increase sales productivity as a result of using GMT Planet.
“NBK has built a solid reputation of service excellence with its customers, as evidenced by the myriad awards it has earned,” commented Simon Angove, chief executive officer of GMT. “GMT is delighted to partner with NBK on this important initiative, and we are confident that our product, GMT Planet, and our professional services team will help NBK continue its reputation as the Gulf’s leading bank.”
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