Etisalat Joins Forces with Avaya to Provide End-to-End Enterprise Telephony Solutions and Enhanced services
The leading service provider in the region Etisalat and Avaya – the global leader in enterprise communications have announced today a partnership to provide enterprise IP telephony, unified communications and enhanced maintenance services which will deliver powerful productivity and cost saving benefits to medium & large companies in the UAE.
With today’s converged voice and data networks, companies discovering a whole new world of integrated business communications. The opportunities and impacts are clearly needed to keep a competitive edge, achieve higher operational performance and productivity and overall organizational effectiveness. Sometimes the challenges of maintaining and managing critical communication applications and multi-vendor systems require a fresh look at support options. It is for this reason; Etisalat and Avaya will offer a full menu of enhanced support services to assist businesses with these challenges. Choices range from initial design, site installation, configuration, testing as well as 24/7 X 365 proactive monitoring and maintenance of Avaya technology based solutions.
As industry analyst NICK LIPPIS explains: “services providers have the skill sets to troubleshoot a converged network and even prevent problems before they impact network performance, a good maintenance services provider delivers a value that probe for lower costs, increased reliability, security and help a business avoid communications down time”.
“Etisalat has identified an opportunity in the market to comprehensively manage the telephony needs of the region’s enterprises, enabling them to reap the benefits of the latest communications solutions from Avaya without the complexity of deploying and managing these networks themselves,” said Abdulla Hashim, VP, Enterprise Solutions, Etisalat.
“Partnering with Etisalat provides Avaya with the opportunity to assist a broader range of enterprise customers in the UAE by helping them to increase productivity, decrease costs, and achieve greater flexibility with their communications networks,” explained Nidal Abou-Ltaif, Area VP for Avaya in the Middle East, North Africa, and Turkey, who added “Avaya’s partnership with the region’s largest service provider will deliver maximum availability and superior performance to Etisalat enterprise customers who can then focus on their core business strategies knowing that their communications networks are secure and reliable.”
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