Global Customer Acclaim for New Sabre Red Workspace as Agencies Go Live around the World
Sabre Travel Network, the leading provider of high performance solutions for the travel industry, has begun its Middle East rollout of Sabre Red Workspace, a unique new agent platform at the heart of its newly announced Sabre Red total travel solution.
Built on a future ready, open platform, the Sabre Red Workspace provides agencies with faster start up times, high performance even in low bandwidth areas rock solid stability and quick and easy access to content, resulting in increased productivity and efficiency.
"It's been an exciting month with over 55 agencies in the Middle East, and 1700 agencies around the world already upgraded to the new Sabre Red Workspace, " said Mr. Daniel Naoumovitch, CEO, Sabre Travel Network Middle East. "The Workspace is a brand new concept, unlike any other solution in the market. Our customers have told us it's faster, more powerful and provides more stability despite the bandwidth issues here in the Middle East region. It's also intuitive, provides agents with quick and easy access to content, and offers all the tools needed to seamlessly manage a traveller's requirements from start to finish.
"In addition, we will be rolling out newly-developed capabilities that have previously never been available to the market such as integrated mobile services, new air pricing tools, and sophisticated reporting and efficiency tools. I know our agency customers are excited about this and I'm confident it will result in improved performance and service for them. These are very exciting times for us," said Naoumovitch.
Many of Sabre's customers have been beta testing the Red Workspace for some time, assessing usability, providing feedback on new capabilities, and helping the company bring to market a unique agent workspace that works with any GDS and truly differentiates Sabre in the market. The feedback so far has been extremely positive with both corporate and leisure agents praising the seamless transition, and enhanced performance and efficiency.
Ajay Mathew, Reservations and Ticketing Manager for Bahrain leisure agency Al Gosaibi Travel said: "If I were to describe Sabre Red in one word it would be "Efficient" – efficient in design, efficient in usability and an extremely efficient customer service tool. The new solution helped me increase the number of customers I can now service in a day and is tremendously adept in displaying the most competitive fare, helping me make money and save money at the same time."
Sabre will continue to add new capabilities to its Sabre Red portfolio, starting with the introduction of new Business Intelligence tools, which the company launched two weeks ago. Using the tool, agencies will be able to run comprehensive reports and industry benchmark analysis to compare its own performance against its peers in the industry. Sabre is also on track to unveil its new Air Total Pricing capability which allows agents to shop and view the total price of air travel including applicable ancillary fees.
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