INTERCONTINENTAL HOTELS GROUP REWARDS FOUR HOTELS FOR DELIVERING EXCEPTIONAL GUEST SATISFACTION
Four hotels are celebrating after being named as InterContinental Hotels Group's (IHG) 2005 Recognition Award winners within Europe, Middle East and Africa (EMEA).
InterContinental Le Vendôme Beirut, Crowne Plaza Dublin Airport, Holiday Inn Kuwait and Express by Holiday Inn London Chingford-North Circular all achieved the best overall Guest Satisfaction Score (GSS) Index within their brand, based on year to year data for 2005.
IHG's Guest Satisfaction Tracking System (GSTS) is compiled using data gained from surveys completed by randomly selected guests during their stay. Guests are asked to rate the hotel on different criteria such as services, employees and facilities; this feedback is then used to give each hotel a GSS. All of IHG's 612 hotels in EMEA are given a GSS index.
Rey Alcocer, SVP Operations Support & Quality EMEA commented: "The IHG Recognition Awards were set up within EMEA to recognise excellent performers, as judged by the most important critics - our guests. Congratulations go to all four winning hotels who have consistently delivered the highest levels of guest satisfaction within their brand."
Walid Kanaan, General Manager, Holiday Inn Kuwait stated: "It’s great to see that the efforts, energy and drive of the entire team here at Holiday Inn Kuwait have contributed to achieving the number one position for our brand in EMEA.”
Joseph Coubat, General Manager, InterContinental Le Vendôme Beirut said: "I would like to express my appreciation and thanks to all the employees of InterContinental Le Vendôme for their devotion and commitment to delivering such a high standard of service in 2005."
- OUTSTANDING HOTEL WINS GUEST SATISFACTION AWARD
- INTERCONTINENTAL DUBAI HOTEL IS AWARDED TOP HONOURS
- Martin van Kan wins Middle East & Africa CMH General Manager of the Year
- InterContinental Hotels Group Selects General Manager for Soon to Open Kuwait Property
- INTERCONTINENTAL LE VENDOME, the first hotel in Lebanon to receive ISO 9001:2000 Certification