New portal for travel agencies: www.lufthansa-agent.com
Lufthansa’s new online booking platform for travel agencies – www.lufthansa-agent.com – will be up and running in May. Any travel agency in Germany can register for free on the website, which offers a range of advantages. Registered agencies will, for example, have access to Lufthansa’s full range of fares, including the Ready-to-Fly fares. All fares quoted are net fares and there is no service charge. Lufthansa will also pay travel agencies an incentive for all online bookings made via www.lufthansa-agent.com. This will be equivalent to the incentive that the airline currently pays to travel agencies in Germany. “The new travel agency portal is a cornerstone of our portal strategy. It will expand our sales base in Germany and give travel agencies an opportunity to approach new customers and offer them Lufthansa flights at attractive prices,” says Thierry Antinori, Executive Vice President Marketing and Sales, Lufthansa Passenger Airlines.
Agencies registered with www.lufthansa-agent.com will also be able to access Lufthansa’s fare conditions and a wide selection of current offers and information for customers. Bookings can be made in a few simple, user-friendly steps. Lufthansa service teams will deal with all the subsequent processes, such as ticket issue, rebooking, cancellations and reimbursements. Apart from Internet access, travel agencies do not need any other technical equipment.
A hotline will be available for enquiries on this number: 01805-838018 (calls via Deutsche Telekom’s fixed-line network will be charged at a rate of € 0.14 per minute). On request, travel agencies can also subscribe to individual reports via the Lufthansa partner Ta.ts. All the necessary travel information such as travel dates, route, flight numbers and prices will then be provided, tailored to the agency’s specific requirements.