QPC MEA Awarded Exclusive Agreement to Deliver ICMI Training Courses

QPC MEA Awarded Exclusive Agreement to Deliver ICMI Training Courses
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Published August 11th, 2010 - 10:03 GMT

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ICMI, (www.icmi.com) the leading global provider of comprehensive resources and professional services for customer management professionals, has awarded QPC (www.qpc.com) exclusive rights to provide ICMI training within Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, Oman and Egypt, and a non-exclusive partnership in Africa. ICMI's Strategic Training Director, Linda Riggs, "The decision to award QPC this contract was based upon their commitment to training the call center community in the Middle East and South Africa."

"We are excited about our partnership with ICMI as this further cements our commitment to skills development in the region. We will work closely with our partners and customers to raise the bar, and set new standards for the call centre industry through the delivery of world class training across the Middle East and Africa," says Ashogan Ramsammy, QPC's Regional Manager.

ICMI Training provides all contact center professionals -- from frontline agents to executives -- with skills to improve service levels, increase employee engagement and raise the overall value of the contact center in your organization.

As a leader in the ever-growing contact centre industry, QPC has always recognized the importance of effective training and education. QPC provides a range of educational programs that are recognized as second to none and we are committed to raising the level of skill and expertise throughout the industry.

While technology makes the management of a contact centre more efficient, it is the people who work in the contact centre that make the contact centre effective. All personnel within a contact centre should be properly trained to ensure both customer and employee satisfaction. This satisfaction, in turn, leads to customer and employee retention. 

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