Qtel Customer Charter Offers Warranty Cards as Standard on Qtel Products
The warranty cards ensure that all customers are eligible for support on defective products within the first year of purchase through a 12-month limited warranty period. Since the programme was initiated, a significant number of customers have benefited from the rapid response and service commitments outlined on each card.
To help customers, the cards also outline the process and necessary documentation for returning defective products to any Starlink Service Centre. By clearly providing this information to every customer, Qtel is making it easier for everyone to know what to do if they have a problem with a new phone or device that carries the Qtel logo. It also provides information regarding support provided for people who buy Qtel branded products from Qtel’s partners in the market, such as Starlink.
Qtel’s warranty card programme is now a firm commitment within the Qtel Customer Charter, the core document that outlines the company’s commitment to its customers, and the standards that every customer can expect.
The Charter includes clear commitments in terms of respect for customers, supporting the right to privacy, providing ongoing improvements in customer service, and pledging to continue to support ongoing social development in Qatar.
The commitment to provide warranties with all products, and to include a warranty card with sales so that customers have a clear record of their consumer rights, was included in the Charter after research and discussion with customers.
In particular, people purchasing advanced new phones and innovations such as Mobile Broadband said they felt a strong sense of security about having an easy-to-access record of what to do if the product malfunctioned.
Other major Charter initiatives of recent months include the extension of payment outlets and service points, and the ongoing enhancement of Qtel’s Customer Call Centre, to reduce waiting times and improve operational efficiency.