Oman Oil Marketing Company (omanoil) has launched the CEO Award of Excellence, a first-of-its-kind program that has been introduced to drive omanoil’s staff to achieve excellence in all areas of operations while maximizing efficiency and productivity.
Spearheaded by the Company’s CEO, Eng. Omar bin Ahmed Qatan, and inspired by omanoil’s vision, values and unwavering focus on outstanding customer service throughout all business functions, the Awards aim to further ingrain a corporate culture built on a solid foundation of outstanding customer service.
To mark the occasion, Qatan expressed, “This inventive initiative is part of our ongoing endeavor to always maintain our competitive edge, as it encourages the effective implementation of key practices that improve service deliveries between various departments, by enhancing quality, speed of service and overall corporate performance. At omanoil, customers needs continually guide us in all our activities, and the new Awards Program will bring us one step closer to achieving our long-term goal of excellence in customer care.”
Qatan added, “The program has been met with great interest and enthusiasm. It is our very own original method to ensure that we vigorously apply world-class customer care techniques across all business units today, and in years to come. This will be achieved by streamlining proficient team work and encouraging creative and strategic thinking beyond the confines of conventional day-to-day tasks and responsibilities.”
During the Awards Ceremony held at the Crowne Plaza Hotel Muscat, winners of the various categories were presented with certificates, trophies and special gifts in recognition of their successes and efforts. Winners of the 2010 CEO Award of Excellence are the Aviation and Marine Fuels Department for Best Team, Misfah Filling Station for Best Filling Station, Bader Al Rawas for Best Individual Staff Member, and Murshid Al Marzooq for the CEO Award for Best Manager.
The CEO Award of Excellence will be held on an annual basis to celebrate staff’s achievements and contributions towards the program’s core objectives. As part of the Program, omanoil has established a specialized ‘CEO Awards Committee’ which is comprised of Senior Management representatives who are in charge of assessing all entries and subsequent nominees based on department-specific mechanics and requirements. At the end of each year, a Customer Service ‘Ambassador’ will also be appointed and will be responsible for promoting best practices for the entire year.
Similar staff engagement initiatives at omanoil include the annual ‘Meet the CEO Program’, where the CEO meets all staff members on a one-to-one basis without the presence of their direct Line or Department Manager. The initiative is considered an ideal opportunity for staff members to voice their opinions on the different aspects of their departments and the Company at large, directly to the CEO, and the CEO then personally looks into their concerns and suggestions.