In the light of the concern of the Retail Department of Emarat to improve the experience and the abilities of its employees and to raise the level of their skills to execute all kind of works, 60 training courses have been organized during 2010 and 1127 employees working in the Dealers' filling stations had participated.
Mr. Abdulraoof Abdulaziz, Manager, Dealer Sales Operations stressed the importance of training and the employees' need to improve their skills and abilities continually in order to face the challenges of the circumstances of competition and the sequential changes in the markets. Mr. Abdulraoof explained that the courses help the employees who work in the Dealers' filling stations to understand the changing requirements of the costumers and to deal with such requirements with high qualification.
Mr. Abdulraoof expressed his thanks and appreciation to all employees who are working in the Dealers' filling stations, especially the supervisors for their cooperation in preparing the courses' program by suggesting its titles and contents, as they are aware of the nature of the training programs that are required for work.
The courses covered various subjects such as improving the personal initiatives of the employees to be more developed, understanding the nature of the tasks assigned to each of them, working as one team, acquiring various skills, taking care of the general appearance, the manner of welcoming the costumers, safety, keeping and storing the food in a healthy and secured manner, providing high quality products, extinguishing fires and dealing with emergency cases.