A cut in power supply to Jordan’s main Internet and data services stations caused Internet disruptions for ADSL users across the country on Tuesday.
“Power supply to the main stations fluctuated heavily to Tuesday afternoon and then it came to a complete halt, which cut the Internet services for many users,” Raslan Diranieh, spokesperson of Jordan Telecom Group, told The Jordan Times on Tuesday.
Internet disruptions started around 1:30pm when the power supply cut started. Then at 2:15pm, technical teams working at the station were able to bring back Internet connection for about 30 per cent of ADSL users in the Kingdom, he said.
At 3:45pm, about 70 per cent of ADSL subscribers, who suffered from Internet disruptions earlier in the day, were able to use the service anew, he said, adding that Internet disruptions were fixed and all ADSL users were able to use the service with no disruptions around 5:30pm.
“When the power supply is cut, there are UPS devices at the station that are used as a backup power supply in case of power cuts. However, these devices had a technical failure and did not operate and provide the station with the needed power, which made it difficult to immediately resume Internet service,” Diranieh added over the phone.
ADSL providers as well as data services companies were affected by the Internet disruption, he said.
According to the Telecommunications Regulatory Commission, Internet penetration in Jordan reached 53 per cent by the end of March 2012.
Several users voiced frustration over the Internet disruptions Tuesday.
“It is annoying when one cannot use the Internet and feels isolated from the entire world. I had some research to do and I was unable to complete because of the disruptions,” Nadia Hijazi, a first year university student, told The Jordan Times.
Mohammad Nasser, a salesman at a private company working in electronics, agreed.
“I spent most of the day chatting with colleagues at work as I was unable to use the Internet,” he said Tuesday.
“I use the Internet everyday to send e-mails and receive orders; I was unable to do my job Tuesday,” said Nasser, 30.
Social media users on Twitter and Facebook posted comments Tuesday, voicing disappointment over Internet disruptions.