Arabian Courtyard Hotel & Spa, located in the heart of the art and cultural district of Dubai, started the year 2012 on a successful and positive note as they were conferred upon the 2012 Trip Advisor Travelers Choice Hotel Award in the Bargain Hotels category.
Now in its 10th year, the annual TripAdvisor Travelers’ Choice awards honour the world’s best hotels, earning their distinction from those who know them best – real travelers. Unlike any other hotel honors, TripAdvisor Travelers’ Choice winners are based on millions of valuable reviews and opinions from travelers around the world.
Habib Khan, General Manager Arabian Courtyard Hotel & Spa, said: “Arabian Courtyard Hotel and Spa has always thrived to satisfy and capitalise on its second most important factor that is their customers. This has been done through training and developing the service culture through the hotel’s most important resources - its employees - and yet they have achieved another prestigious award.”
Habib added the hotel employees are very customer focused and care about their well being from the time they arrive till their departure. He maintained: “We encourage our customers to post their feedback so we can fine tune our services to meet their expectations. You may find over a 1,000 comments posted by our visitors with over 96% highly satisfy customers.”
According to Habib, the property’s aim is to focus on both exceeding customer expectations and offering “Good Value for Money” thus providing and a great overall experience, therefore, upgrading of resources and staff training is a constant process to improve and retain customers.