In fulfillment to Dubai Electricity and Water Authority’s, DEWA’s, plan and Dubai eGovernment’s strategy to increase the usage of eServices, DEWA is showcasing the latest customer service technologies during GITEX 2012, one of the world’s top three ICT, Information, Communication, and Technology exhibitions, this year, which kicks off today in the Dubai World Trade Centre to encourage customers to benefit from eServices.
One of the most customer-centric tools introduced by DEWA this year is the eConsumption graph, which allows customers to view and compare their electricity and water consumption on a monthly and yearly basis. Aside from that, it also allows customers with multiple accounts to compare the consumption of up to ten accounts simultaneously.
Another added feature is DEWA’s upgraded online bill payment service including the Pay for Friend feature, which enables registered customers to pay their friends bills. The autoPay mPay feature was added in cooperation with Dubai eGovernment; enabling automatic bill payments via mobile phones where customers can now specify the period in which their bills are paid, as well as specifying the maximum amount to be paid automatically every month.
After being well-received across the Emirates, DEWA is also focusing on its ‘Neighbourhood’ campaign, which was launched two years ago and raises awareness of the importance of conservation in electricity and water consumption, and protecting the environment in residential areas. The campaign is continuing to hit more successes and will conduct more visits to more Neighbourhoods in Dubai with the participation of the DEWA Conservation Team, which visits communities in a specially-built green bus to spread awareness about utility conservation.
“We are always interested in being involved with leading exhibitions and GITEX 2012 is no exception, DEWA’s participation is in fulfillment of its vision to be a sustainable world-class utility and supports Dubai’s status as an economic multi-sector hub for finance, business, trade, and tourism,” said Saeed Mohammed Al Tayer, MD & CEO, DEWA.
“DEWA is continuing to lead the way in eServices through its interactive and technologically advanced solutions. These offerings are utilised to provide efficient services for customers, to improve public access to utility information and services, and adding value to such services for customers to use on a daily basis. DEWA’s stand at the exhibition is showcasing its cutting-edge approaches in the usage and adoption of latest technologies to serve the customers, and provide them with the satisfaction they deserve,” added Al Tayer.
In a move to take forward its recently-launched ‘Serving you more with eConvenience’ campaign, the Dubai Electricity and Water Authority, DEWA is showcasing its latest technology products at GITEX 2012, as part of its strategy to offer excellence in customer service and in fulfillment of its standing as a leading government provider of eServices. The campaign encourages customers to make their lives more convenient by adopting eServices in their daily lives. The campaign offers customers chances to win attractive prizes when they pay their bills through DEWA’s website  or through the mobile phone eService mPay and activation of supply move-in and final bill move-out requests.
“Today, technology plays an increasingly significant role in our day-to-day lives. It has fundamentally transformed the economic, political and social landscape. Therefore, DEWA is participating in GITEX 2012 under the umbrella of the Dubai eGovernment to continue offering customers technologically advanced solutions. DEWA’s eServices allow customers to use them anytime at their convenience rather than visiting our customer service centres, thereby saving time and effort,” said Marwan bin Haider, CIO and VP of the IT Division at DEWA.
“Our long-term strategic vision of achieving excellence and our established record in quality operations help explain why DEWA is choosing to strengthen our grip on technology to provide innovative eServices. We are continuously working towards enhancing our services tailored to the needs and requirements of our customers to meet international quality standards and best practices in the area of DEWA Customer Service. The introduction of various eServices allows our customers to perform hassle-free online payments or other transactions in the quickest and most convenient manner with no added charges,” added bn Haider.