Dubai eGovernment has collected over AED 3.2 billion in the last nine months through its ePay service, according to H.E. Ahmad Bin Humaidan, Director General of Dubai eGovernment Department at the press conference held to announce Dubai eGovernment’s hosting of 26 government entities at Gitex 2012.
Also present at the press conference were Wesam Lootah, Assistant Director- General, the directors and managers of various sections of Dubai eGovernment Department. The Department announced its preparations and plans for Gitex Technology Week 2012 from October 14 to 18; including a larger combined stand of 2,700 square meters to host 26 government entities, the best online customer raffle; and the launch of its smartphone applications.
Commenting on the Department’s participation, Bin Humaidan said: “Our primary goal is to enable our government partners to display their services effectively and interact with all customers. Together we will accelerate eTransformation in Dubai in line with our leadership’s bold ambition.”
Bin Humaidan mentioned that the ePay service, provided by Dubai eGovernment for Dubai government transactions and fees continues to receive a favourable response with an increase of 23% over the last nine months. During this period ePay collections exceeded AED 3.2 billion through 2,448,147 transactions from January 2012 to the end of September 2012 compared with AED 2.6 billion through 2,054,024 transactions for the same period in 2011.
To reward customers for their trust in ePay, Bin Humaidan said that the ‘Best Online Customer’ campaign will continue and online customers could win laptops, iPads and smartphones from Dubai Police, DEWA, DubaiMunicipality and RTA. Other than the daily winners being announced for ePay transactions, visitors to the Dubai eGovernment stand could also win instant prizes from presentations and customer satisfaction surveys.
Bin Humaidan announced that DeG would launch two new smartphone applications during Gitex. The first was an mPay application for DEWA bill payments, Dubai Police fines and recharge of RTA Salik. The second mobile application was the Dubai Government application which can be used to access data on Dubai government entities, their location and contact details as well as submit electronic complaints and feedback. Other mobile applications would also be released by Dubai government entities during the exhibition, said Bin Humaidan.
Bin Humaidan revealed that the unique design of the DeG stand at Gitex came about after consultation with its partners to best demonstrate their services effectively and interact with all customers, while at the same time reflecting an integrated approach through a unified system for administrative, infrastructure, information and core services connectivity in the field of eGovernment.
In anticipation of the GITEX Technology Week 2012, Dubai eGovernment has updated its event-dedicated website, http://gitex.dubai.ae , to include complete information on the participating government entities, agenda of the event, concluded agreements, lectures, press conferences and daily activities held on the sidelines of the event.