Emirates Islamic Bank, the Islamic banking arm of Emirates NBD Group, highlighted today its ongoing integration of Dubai Bank‘s branches and operations, leading to the creation of stronger, more resilient proposition for customers, including access to a significantly expanded network of branches, ATMs and CDMs.
The migration of the portfolio from Dubai Bank to Emirates Islamic Bank follows the takeover of Dubai Bank by Emirates NBD Group in October 2011. The migration process is being led by a unified management team and joint Executive Committee, both of which were established earlier. The rebranding of Dubai Bank facilities under the Emirates Islamic Bank umbrella will commence in November of this year. Following the completion of the transition, Emirates Islamic Bank will become the third largest Islamic Bank in the country.
According to Jamal Bin Ghalaita, Chief Executive Officer, Emirates Islamic Bank and Dubai Bank, this ongoing alignment process will provide customers with a wider range of innovative products and services, as well as access to an expanded network of over 45 branches and 100 ATMs and CDMs across the UAE.
“We continue to make substantial progress in merging the operations of these two leading institutions, and are pleased to announce the unification of both brands under the Emirates Islamic Bank umbrella,” Bin Ghalaita said. “In the weeks and months to come, we will remain in close contact with our customers to ensure that this process is seamless, reflecting our commitment to our core values and customer-centric vision.”
Customers of the larger entity will benefit from economies of scale and a more substantial list of payment partners. Customers will also have access to a more comprehensive range of Shari’a compliant products and services that span the areas of Retail, SME, Corporate and Investment Banking.
Emirates Islamic Bank confirmed that the migration will not result in any disruption of service to Dubai Bank accounts, credit and debit cards, and that all Dubai Bank cheques will continue to be honoured.
Service excellence remains a top priority for Emirates Islamic Bank and Dubai Bank, which have recently won two Bank Benchmark Index (BBI) awards for 2012 for the "Most Improved Branches" and the "Best Overall Branch" respectively. The prestigious award, which was announced in Abu Dhabi by Ethos Consultancy at the 3rd UAE Customer Service Week Celebration Conference, highlights Emirates Islamic Bank and Dubai Bank’s continued efforts towards providing value customer service and ensuring service excellence.