Over 200 staff members of Emirates National Oil Company’s (ENOC) corporate offices served customers at the ENOC/EPPCO retail station forecourts for half a day as part of the company’s team building initiative.
As part of ‘Pump up the Volume,’ launched in 1999, ENOC managerial, supervisory and administrative team members experience the roles and duties of Customer Service Associates at ZOOM stores as well as those of the attendants at the forecourt and car wash for a day.
Burhan Al Hashemi, Managing Director ENOC Retail said: “Pump Up the Volume is an opportunity for the management staff to understand the needs of our customers first-hand as well as to experience the nature of work of our frontline staff members. By gaining better insights into the way the organisation’s various functions are performed, the initiative is also in line with ENOC’s ‘One Team with One Mission’ strategy.”
He added: “ENOC is committed to providing quality service to our customers. Through such activities, our team members gain a stronger understanding of how to work together and achieve the organisational goals.”
Over the years, Pump Up the Volume has witnessed remarkable progress, serving as an active learning experience for Head Office employees. This year, a larger number of female participants took part in the initiative undertaking both forecourt duties and working in the car wash facilities. They also assisted their male colleagues in tasks such as filling fuel, mopping, dusting, cleaning windscreens and disposing garbage and working as store attendants.
ENOC regularly engages its employees in activities that are beneficial for their overall professional and personal growth.