United Computer and Management Consultancy Company (UCMC), the leading IT solutions provider in the UAE and Gulf Business Machine’s (GBM) operation in Dubai, today announced that it has been awarded an appreciation certificate from the Department of Economic Development (DED) for integrating their IT environment and putting in place the Department’s first IT monitoring system. The managed service is the first government enterprise managed remotely by UCMC, and it provides DED with the ability to monitor and locate root causes of incidents and mitigate them more efficiently than previously possible.
“Prior to UCMC’s unique restructuring of our network, we did not have an integrated solution to help monitor our servers, network, databases and business-critical applications,” said Mr. Abdalla Hassan, Deputy CEO of Shared Services Sector at Department of Economic Development. “Our IT environment was scattered across multiple locations, so we turned to UCMC GBM because of their capability to provide us with a feasible approach to deal with our IT challenges. As we anticipated, they were able to transform our infrastructure into a proactive, efficient, safe environment, without needing to invest in a huge infrastructure.”
As part of the project, UCMC implemented a Remote Infrastructure Managed Service in an OPEX model, providing DED flexibility, better control and availability of business services to their end users. UCMC’s solution includes a comprehensive ITIL based Service Desk for incident alert logging, tracking and resolution, all of which is provided on a 24/7 basis from its NOC in Dubai subject to Service Level Agreements (SLA’s).
“After analyzing DED’s needs and realizing there was not a single system in place to monitor and manage incidents, we proposed a fully integrated solution that gave them visibility into their servers, databases, network traffic and business-critical applications that was not possible before. We are pleased that we are able to provide DED with added value through better management of their IT infrastructure,” said Pappu Rao, Director of Technology Services (TS) at GBM.
“GBM’s Remote Infrastructure Managed Service will allow DED to scale their IT environment seamlessly, without resorting to significant investments in infrastructure and manpower,” said Ashok Bhola, Country General Manager for UCMC. “This will ensure cost effectiveness and a superior quality of service.”
Through the newly deployed service, DED now has better visibility into their IT infrastructure, including the Network, and are able to proactively, securely manage it.