Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has launched Interaction Mobilizer for Windows 8 and Windows RT.
Interaction Mobilizer is a software platform that enables mid-size to large contact centers and enterprises to rapidly deploy customer service applications for tablets and other mobile devices.
Interaction Mobilizer was designed to empower companies to more quickly deploy transactional apps that give customers using mobile devices an improved service experience. It accomplishes this by supplying customer-specific contextual information to contact center agents, and by enabling users to conduct transactions without leaving their apps.
With this launch, Interaction Mobilizer customers will be able to deploy branded Windows Store apps to offer their customers a superior service experience via mobile devices.
“Instead of frustrating customers with the traditional separation of self-service and live voice calls, Interaction Mobilizer users on a Windows 8 device can simply select an option from within the app to update account details, transfer funds, connect to a live contact center agent, or conduct some other activity,” said Shaheen Haque, Territory Manager Middle East & Turkey at Interactive Intelligence. “This is the kind of next-generation customer service that Interaction Mobilizer for Windows 8 and Windows RT delivers.”
“Microsoft developers have always provided great functionality and value for our shared customers,” said John Richards, senior director of Windows App Marketing for Microsoft Corp. “With its new design, cloud connectivity, and proven hardware, Windows 8 gives them the platform that enables their customers to deliver value-added, no-compromise service experiences.”