Nawras is celebrating after receiving the ‘Customer Service Provider of the Year’ award at the annual CommsMEA Awards in Dubai. The independent panel of judges noted the commitment Nawras has shown to living the customer experience by listening carefully to customers and introducing new and innovative approaches to customer service. These includeusing social media to provide help and answer questions, rewarding customers with free call time and SMS as well as creating more easy payment outlets.
Said Safrar, Nawras Chief Customer Experience Officer, accepted the award on the company’s behalf and he thanked everyone in the Nawras family for their hard work that made this award possible. He said, “We place customers at the centre of everything we do.Nawras is continuously evolving to raise the bar in providinga rewardingcustomer experience.”
He added, “With thousands of customer interactions each day it is of paramount importance that each customer query is answered promptly and correctly and that the loyalty of our customers is rewarded with exciting bonuses.To win this award for the third time is a great honour, and it reinforces the tremendous efforts by the entire Nawras family to make communications easier and provide customers with a lasting sense of satisfaction.”
Nawras triumphed in a hotly contested category, taking the award ahead of fellow communications companies from the region including Batelco from Bahrain, Zainand Orange from Jordan, STC Group from Saudi Arabiaand Etisalat from UAE.Nawras previously won the award in 2009 and 2010.
One of the many advantages of being a Nawras customer is the benefit of a rewarding loyalty programme. Customers can earn Elite points each time they use Nawras services and collect the points to exchange for free call time and SMS. Those with an average monthly spend of 25 Omani Rials are invited to join the Elite Club to benefit from a wide range of discounts at shops, restaurants, hotels and other outlets across the Sultanate.
Buying and paying for services is now easier and more convenient through innovations such as using prepaid cards to pay for postpaid accounts, the MyNawras smartphone app, payment through ATM and self-service machines. The introduction of a prepaid business service for corporate customers was a first for the region.
Three other members of the Qtel Group enjoyed a successful evening at the CommsMEA Awards 2012. Wataniya Telecom picked up the award for ‘Best Corporate Social Responsibility Campaign of the Year’ while Qtel collected the award for ‘Converged Service Provider of the Year’. Nedjma in Algeria won ‘Best Marketing Campaign of the Year’.