Nawras, Oman’s customer friendly communications provider is delighted to announce that its IT department has been awarded the ISO 27001 certification for secure data storage and handling. The certification was awarded by Germany’s TUV Rheinland Cert GMBH, a global provider of technical, safety and certification services. As one of the first companies in the Sultanate to be granted ISO status for its entire IT Department, Nawras ensures that all customer information is protected by the highest level of security.
Ross Cormack, Nawras Chief Executive Officer, said, “We have made significant progress since starting the ISO Certification initiative. The ISO 27001 certificate covers the whole IT Department, ensuring end to end security in our internal and external security policies including billing information to uphold complete customer confidence. Being awarded the ISO standard is an official recognition of our efforts to enhance the overall customer experience. We will continue to strengthen our operations and provide our customers with the best and most secure service in the industry.”
ISO 27001 certification is the globally recognised standard for information security, Nawras has been awarded this status after independent analysts have fully examined information security risks and the potential impacts. Nawras has designed and implemented a comprehensive system of security controls. The system adopts an on-going control procedure to secure customer information in all areas of the business and to ensure it is safe.
In March 2011, MyNawras, the online self-service portal, became the first part of the business to receive official certification along with the Nawras Support Service Desk. This was followed by an enhancement of the certified practice to ensure that data management, infrastructure as well as demand management is handled in the same secure and high quality manner. This benefit enhanced the overall Customer Experience. Finally, all units of the IT department including data management and demand management have now been certified and reached the ISO standard.
Nawras, a Qtel Group company, prioritises the security of customer information and will continue to utilise the highest international standards across all areas of the business while delivering an excellent, caring, secure and pleasingly different service to customers.