PLUG INS, UAE’s first multi-vendor retailer, has received the ‘Best Service Performance Outlet Award’ for 2012 for its Dubai Mall store by the Department of Economic Development and the Government of Dubai.
The Al-Futtaim company was presented the award by His Highness Shaikh Majid Bin Mohammad Bin Rashid Al Maktoum, Chairman of Dubai Culture and Arts Authority in a ceremony organised to award government departments, private companies and individuals for their outstanding contributions and excellent services to the community through the Dubai Quality Awards, Dubai Service Excellence Awards and Dubai Human Development Awards.
“This award is a testament to the commitment of each and every member of our organisation to deliver uncompromising levels of service,” said Sean Connor, General Manager at PLUG INS. “As plans are underway to open more stores in the UAE, this award will further spur us to raise our service levels across all our outlets.”
He added: “PLUG INS has always set benchmarks for consumer electronics retailing and the Dubai Mall store is at the forefront of this service excellence with its store presentation, product display and knowledgeable store staff on hand to assist customers with their needs. In addition, our exciting offers combined with the latest consumer electronics products from the world’s best brands make PLUG INS stores a must visit destination.”
Speaking on the company’s future plans, he said: “We will soon roll out our unique electronics concept first introduced at our flagship Dubai Festival City store that is aimed to create and nurture informed customers and offer them a heightened sense of buying experience. The new store concept has an information-focused store layout for customers to experience the full range of emotional and sensory elements as they browse through more than 350 consumer electronics products from the world’s best brands.”
As part of its customer first philosophy, PLUG INS recently introduced TecKnow – a technical advisory service offering that consists of a team of highly skilled and knowledgeable technical support staff that aims to not only provide technical value added services, but also offer advice to customers on technology by simplifying everyday technical jargon and making technology more friendly and accessible. By adopting a character called 'tk' that stands for TecKnow, the service offering aims to make a human connect with customers, a brand attribute that makes PLUG INS truly unique.
PLUG INS represents over 350 leading brands in the UAE through an established network of eight stores located in popular shopping destinations including Dubai Festival City Mall, The Dubai Mall, Al-Ghurair Centre, Mall of the Emirates, Deira City Centre, two stores in Marina Mall, Abu Dhabi and the newly opened connect store in Al Wahda Mall in Abu Dhabi.