Software AG has unveiled iKnow its order visibility solution for order-to-cash process management. iKnow provides stakeholders with the knowledge and context needed to effectively manage critical supply chain anomalies. The solution consists of both software and deployment services, and can be up and running in as little as eight weeks. The solution was introduced at the Gartner Supply Chain Executive Conference, that was held in Palm Desert, California, May 21-23, 2012.
Organizations with sophisticated supply chains often have technical solutions that focus on very specific parts of the overall supply chain. While such organizations typically employ business intelligence (BI) tools and control towers to visualize metrics, these solutions provide little insight into how a given process is actually functioning. There may be a lot of data, but frequently there is little insight with even less accurate and contextually-relevant knowledge that can improve both process performance and impact process outcomes. As a result, it’s possible to “find out”, but how do you “know”?
“Our iKnow order visibility solution changes the game, delivering a tool designed to enable organizations to understand and manage supply chain anomalies in real time which in turn enables a response in the right way at the right time,” said Dave Brooks, Senior Director of Strategic Business Solutions, Software AG. “iKnow delivers the content in context. For example, if an order is stuck in your supply chain, is it from a big customer or a small strategic customer? This knowledge could dictate how to respond as well as who should respond. The result is a more positive and predictable outcome.”
iKnow is a software and service solution that provides both visibility and power to transform knowledge into action. The solution includes defined process monitoring points, KPIs, alerts, pre-configured dashboards, and the services required to deploy them. It builds on the success clients have found using Software AG technology and focuses on high-level supply chain process analysis, serving as a platform for end-to-end process performance management. Leveraging best practices from the installed base of companies that are optimizing their supply chains, this initial iKnow solution focuses on order visibility throughout the order-to-cash process.
“We focused on order-to-cash because this process touches both our clients’ top line and bottom line and has a significant impact on customer satisfaction,” says Brooks. “Future solutions will support other supply chain processes and will be developed both by Software AG and the ecosystem of developers that is forming around the iKnow framework.”
“Logistics is big business in the Middle East given its strategic geographic location. Solutions such as iKnow are vital to sustaining the region’s leadership in the logistics field and further enhancing its supply chain management to meet evolving market needs. Its ability to dramatically enhance predictability provides a strong case for adoption amidst a fast-paced and constantly expanding logistics landscape,” said Marco Gerazounis, Senior VP Middle East North Africa & Turkey, Software AG.
Supporting iKnow is a Snap-In Process Intelligence Template (SNIPIT) that focuses on “micro” processes and provides additional instrumentation, defined monitoring points, and tailored alerts. Multiple SNIPITs can be snapped into the iKnow solution to address specific supply chain challenges. Each SNIPIT provides visibility at a granular level facilitating immediate corrective action and root cause analysis.