Israeli multimedia solutions provider for business interaction management, NICE Systems, announced that Remarketing Services of America, (RSA), a unit of Fiserv is implementing its customer experience management (CEM) suite.
RSA will utilize NICE customer contact center recording products including NiceUniverse, its quality assurance application, NiceLog, its agent-customer voice and screen recorder, and Executive Connect, which allows executives to review recorded customer calls. Integrated with Apropos Technology, NICE Systems will help RSA enhance customer contact center interactions.
Founded in 1991, RSA is an independent provider of strategic vehicle remarketing, proactive lease maturity management, liability management, titles management, and customer contact, loyalty and lead management programs. RSA enhances portfolio performance for major banks, financial institutions, automotive manufacturers, captive finance companies and credit unions. — (menareport.com)
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