Emaar Community Management, a subsidiary of global property developer Emaar Properties PJSC, has been certified to ISO 9001: 2008 certification for its quality management system, underscoring its adherence to best practices in community management.
With the recognition, Emaar Community Management becomes the first community and association management company in the region to be certified to the quality certification. The certification covers all departments of the company dealing with community and association management services including administrative, technical, and customer service operations.
Ahmad Al Falasi – Executive Director and Jeevan J D’Mello – Senior Director of Emaar Community Management received the certification from Lloyds Register Quality Assurance.
Mr Issam Galadari, Chief Executive Officer, Emaar Properties, said: “Community and association management is a key evolutionary stage in the growth of a property developer. Emaar pioneered the concept of integrated master-planned communities in Dubai, and now, our Community Management Company has been certified to the ISO 9001:2008 quality certification highlighting the best practices we follow at our fully established neighbourhoods, thus adding to the quality of life of our residents.”
He added: “With the property sector of Dubai moving to the next level through the inception of Owners Associations, the role of Community/Association Management Companies are becoming increasingly significant. The quality certification for Emaar ensures that our customers can access services that are certified to international standards.”
Emaar Community Management had earlier been licensed by the Dubai Real Estate Regulatory Agency (RERA) to offer management services for the proposed Owners Associations. The company already manages various aspects of the different established lifestyle neighbourhoods of the company with a portfolio of over 150 buildings and 12,000 villas in master communities including Downtown Dubai, Arabian Ranches, Emirates Living and Dubai Marina, as well as the commercial properties.
Recently Emaar Community Management has won contracts to manage non-Emaar developed communities, thus bringing their expertise to other developments in the region. As part of its services ECM routinely conducts in-house audits on all areas of community operation to enhance quality standards, and works in collaboration with owners associations.
Many of Emaar’s Association Management personnel have been previously certified by the US-based Community Associations Institute (CAI) making them the first personnel in the Middle East with the prestigious certification.