Jafza, the flagship entity of Economic Zones World, won the prestigious Dubai Quality Award (DQA) for excellence in the service sector. Jafza was one of only 3 companies in the Emirates to be awarded this year.
The company’s outstanding service standards, consistent growth over the years, innovative products, CSR initiatives and increased dialogue with customers and employees alike, were amongst the several deciding factors that won over the panel at this year’s Dubai Quality Awards.
The Award was presented by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai to Mrs. Salma Ali Saif bin Hareb, CEO, Economic Zones World, and Mr. Ibrahim Mohammed Al Janahi, Deputy CEO – Jafza and Chief Commercial Officer, at a formal ceremony attended by His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, as well as top government officials, industry leaders and other special invitees.
Mrs.Salma Hareb, CEO, Economic Zones World, said: “We are honoured to receive the Dubai Quality Award this year. We strongly believe that Quality, when engrained in the organization’s DNA results in higher productivity, greater value to customers, satisfied employees, and ultimately better financial results. This award is recognition of our commitment to the strong fundamentals that have underpinned our development over the past 25 years.”
Over the past five years, Jafza has been a significant driver of the nation’s economy. It has contributed to Dubai’s GDP at 26 per cent on a year-to-year basis, accounted for more than 50 per cent of Dubai’s total exports and 20 per cent of all FDI flow into the UAE, and sustained more than 115,000 jobs through its companies.
Jafza has also grown its customer base by 30 per cent during the same period and has achieved numerous quality accolades including the ISO 9001:2008 certification for quality management systems, ISO 27001 certification for its Information Security Management System and the Best Government Department under the Dubai Government Excellence Program in 1999.
Jafza was previously also the recipient of the DQA award in 2003 and has since undertaken an extensive business process re-engineering exercise to improve operations and processes. The free zone has introduced numerous innovative products and services in the last five years and adopted advanced technology to make services more efficient.
The annual Dubai Quality Award is aimed at improving quality in government departments as well as private companies based in the UAE for best practice, service and integration. It is a process for recognizing local role model organizations as well as a strong marker of national commitment to excellence and quality.
DQA uses the EFQM (European Foundation for Quality Management) Model to assess the participating entities. The entire application and assessment process has been designed to recognize organizations that demonstrate high performance across a comprehensive range of parameters and show overall improvement consistently over 5 years.