The UAE Ministry of Education (MoE) and Injazat Data Systems, the UAE’s leading IT services company, have signed a technical support agreement covering the provision of IT Helpdesk Support services to the Ministry’s Bureaus in Dubai and Abu Dhabi as well as the educational districts and public schools of Dubai and the Northern Emirates.
Under the terms of the agreement, Injazat shall deliver support services for the Ministry Headquarters in Abu Dhabi and Dubai, MOE depositories and branches, offices in the educational districts and training centers, as well as all 421 public schools in Dubai and the Northern Emirates.
The services will be provided at all levels and in various fields including technical support, anti-viruses, periodic maintenance for computers, local network services for future schools and assistance to the Ministry’s e-service staff. Only authorized persons including Ministry employees in Dubai and Abu Dhabi, office employees in educational districts and training centers, and three designated employees in every public school may contact the IT Helpdesk Support office.
“Injazat feels privileged to be part of efforts to enhance the MoE’s IT capabilities and advance the delivery of educational support services in Abu Dhabi, Dubai and the Northern Emirates. This partnership will enable us to learn more about the technology needs of the educational sector and tap our leading solutions to come up with more effective IT infrastructures for the country’s educational network,” said Bala Pandalangat, CEO of Injazat Data Systems.
Injazat will coordinate with the MOE’s IT Department in monitoring and maintaining technical services under the program, which will facilitate direct communications in the education field as well as identify and record all technical problems experienced by schools. It will also offer the best practices and help promote operational efficiency within the UAE’s educational infrastructure.
Injazat Data Systems provides high-quality IT strategies and consulting, system integration and outsourcing services to more than 50,000 end-users in both the public and private sectors. The region-wide market leader in information technology, data center services and managed IT solutions owns and operates the Middle East’s most advanced data centre, the Tier IV design-certified Injazat Premier Data Centre.