Bahrain Air, the second national carrier for the Kingdom of Bahrain, recently conducted a training course to further develop the knowledge and skills of employees working in its Ticketing Department. The course is intended to raise the quality of booking services and enhance customer satisfaction.
The sessions covered all aspects of the services provided by the airline, such as efficient travel scheduling, an area where Bahrain Air has achieved 97 per cent accuracy; proper interaction with passengers; flexibility to change bookings; and refunding of tickets cancelled due to genuine reasons. Elaf Group, a leading provider of travel, tourism and hospitality products and services in the Kingdom of Saudi Arabia (KSA) and Bahrain Air’s authorized General Sales Agent in the KSA, was also invited to participate in the workshops.
Majid Kaki, Deputy General Manager of Elaf Group, said: “As Bahrain Air’s authorised General Sales Agent in the Kingdom and one of its key partners, we are committed to cooperating with the airline in ensuring our mutual success for the ultimate benefit of passengers. We thus decided to conduct this training course to update the capabilities of employees and ticketing staff.”
“We conducted this course to identify and resolve problems faced by the employees of the ticketing department. We got a better understanding of their requirements from their feedback, and through the training sessions we expect significant improvements in the quality of traveller services,” added Majeed Maarij, Regional Manager for the GCC, Yemen and Iran, Bahrain Air.