Dubai Customs teaches employees Sign Language
In alignment with Dubai Customs commitment to providing the best quality services to all society categories, the Department has recently initiated a training program for teaching employees how to use and master Sign Language. Employees of the Client Management Division at Dubai Customs successfully completed a course entitled Basic Principles of Sign Language on Thursday, July 9th, 2009 at Sofitel Hotel City Center- Deira in cooperation with Customs Training Center.
The course that lasted for three days included training employees on the Sign Language basics; its alphabets, numbers, family vocabulary, days of the week, colors, food, adjectives and adverbs and Arab an foreign countries. The course comprised a number of training techniques; for example, sketches and role-play where employees took turns being a Customer Service employee or a deaf client.
Mr. Mohammed Faraj Abdulla, Client Management Director said:" These courses are inline with Dubai Customs CSR campaigns as we strive to serve the community and provide the best quality services to our clients especially at the Customer Service Department that is the front door of every organization and the first destination clients seek to communicate with."
He added that employees who participated in this course were chosen from different Customer Service sections at Dubai Customs; for instance, Client Relations Section, Passenger Relations Section, Customer Service Development Section and Employee Relations Section. He also clarified that the next Sign Language course will be given to customs inspectors at Dubai airports who are in direct and constant contact with passengers and customers of different nationalities and origins as well as the healthy and the disabled.
Doctor Shaikha Al Ghafri, Senior Manager Customs Training at Dubai Customs said:" Dubai Customs is a leading governmental department in the field of providing Sign Language training courses for its employees. This is the first step only; we aim to train all customer service employees on Sign Language and there will be more advanced courses in this regard for whoever passes this basic course."
Al Ghafri added that after three weeks from now participants will go through some assessment procedures to evaluate their competency in Sign Language and to avoid disadvantages and setbacks encountered during the course and after implementing the main principles of this course.
At the end of the course, Mr. Mohammed Faraj Abdulla thanked the Customs Training Center and all the participants from Customer Service Department who were given completion certificates for the course.