Eagle Mobile, the newest Albanian mobile operator, announced a radical increase in completed calls since the launch of Auto-Voice-SMS™ on its network across Albania. The Auto-Voice-SMS solution has been sourced from Kirusa, the world’s leading vendor of Voice SMS and a leading developer of mobile value added services. Eagle Mobile has launched Auto-Voice-SMS across Albania.Kirusa Auto-Voice-SMS is a “must have” service for carriers to increase call completion and customer satisfaction. This is a service that completes the call in all inevitable situations like getting a busy tone, phone not being answered or rejected by a recipient, out of coverage, or network congestion. When a caller does not get through to the dialed number, she gets an option to leave a Voice SMS while being on the same call. Once the caller leaves a Voice SMS, the recipient will immediately get an SMS notification of the Voice SMS message. Eagle callers, callers from other mobile operators in Albania, as well as international callers can leave Auto Voice SMS messages for Eagle subscribers. Eagle subscribers can retrieve the messages directly from the SMS, and can also reply to the message with voice.
Kirusa Auto-Voice-SMS was made available to Albanian subscribers in January. In a short period of one month, the service has been adopted by more than 22% of Eagle subscribers.
For carriers who adopt Auto Voice SMS there is an increase in ARPU; revenue generated from calls that would otherwise not be completed. There is also an increase in customer satisfaction through customer stickiness and word of mouth growth.
Commenting on the launch, Alban Tartari, Head of Public & Media Relations Department of Eagle Mobile Albania, said, “When a subscriber calls another, they have a compelling reason to communicate their thoughts. Kirusa Auto-Voice-SMS facilitates the sender to communicate in real time despite not being able to reach the other party. At the same time, the process for the recipient to listen and reply to the message is very easy. Our subscribers find Kirusa Auto-Voice-SMS a great value-add to their communication need. Kirusa was chosen for this product as Voice SMS from Kirusa has been receiving an overwhelming response from our subscribers since its launch.”
Speaking on the occasion, Dr. Inderpal Singh Mumick, CEO and Founder of Kirusa, said, “We are delighted on the successful adoption of Kirusa Auto-Voice-SMS by the Eagle Mobile subscribers.” He further added, “Kirusa continues to innovate and bring to market new mobile value added services that generate revenue for our customers. The successful adoption of Auto Voice SMS by Eagle subscribers is another validation of the value Kirusa provides to its customers.”