IBQ has won the highly coveted Best Customer Service Award at the prestigious Banker Middle East Industry Awards 2010, which were held last night (16 June 2010) in Dubai. It is the third year running that IBQ has been awarded for the outstanding quality of customer service which has become an integral part of the bank’s move towards being the bank of choice in Qatar.
“We are delighted with this repeated honor, coming as it does as the third straight Best Customer Service Award for our bank, and proving to be a fine testament that we are indeed on track towards delivering our promise of personalized service and customer service excellence,” said George Nasra Managing Director of IBQ after the awards ceremony.
“This is a proud moment indeed for IBQ, and this award is dedicated to all our extremely hard-working and dedicated staff members for their contributions throughout the year. We have all been working with much effort and dedication to be leaders of innovation and service quality in this field, and we now have systems available to track customer feedback, complaints, and mystery shopping. Of course this award is not only a reward for our work this year, but also a responsibility to carry on working towards making the IBQ customer service experience highly rewarding and innovative. This continues to be our goal in 2010, and one I believe we are again well on our way towards achieving,” Nasra added.
The award ceremony brought together the banking industry of the Middle East to celebrate and recognize exceptional achievements of the year. A key to IBQ winning the highly recognized award for the third straight year has been the bank’s commitment to bringing on board a range of innovative and value-added products, services and promotions as part of its aim to provide customers with the highest customer experience possible. These include a whole array of spectacular market-leading initiatives such as the launch of the Al Yusr Islamic Banking service in May 2009, as well as a full retail platform of high performance services to meet customer needs with a high amount of personal flexibility, the introduction of the first cash back credit card in the Qatari market, and continual branch and ATM network development.