Nasser Marafih, CEO of the Qtel Group
Qatar Telecom Q.S.C. announced a number of senior management changes following a Board Meeting that was held today.
Commenting on the management changes, H.E. Sheikh Abdullah Bin Mohammed Bin Saud Al Thani, Chairman of Qtel Group, said: “The Qtel Group continues to drive toward our ambitious goals for growth, and ensuring that our management team is among the strongest in the region will help us achieve this vision. Today’s appointments will enhance the foundations for growth across our international markets, while at the same time maintaining and building upon our leadership position in our home market of Qatar.”
In the management changes announced today, Dr. Nasser Marafih, who was Chief Executive Officer (CEO) of Qtel Qatar, is now CEO of the Qtel Group, with responsibility for driving efficiencies and growth across all the Group companies.
The role marks another significant responsibility for Dr. Nasser, who began his career at Qtel in 1992 as Expert Advisor from the University of Qatar, and was seconded to the organisation as Strategic Planning and Development Manager in 1994.
Since becoming CEO in 2002, Dr. Nasser has led Qtel from strength to strength, successfully guiding it through its transformation program and the restructuring of the company in Qatar and across the region. During Qtel’s robust international expansion, Dr. Nasser has held the dual roles of Qtel Qatar CEO and Qtel Group CEO – today’s announcement will enable him to focus on the key Group responsibilities that will drive long-term growth for the whole business.
H.E. Sheikh Abdullah Bin Mohammed Bin Saud Al Thani said: “I would like to pay tribute to Dr. Nasser, who has been one of the most influential individuals in the development of the communications technology sector in Qatar, and who now plays a critically-important role in leading the Qtel Group’s global growth.”
Taking on the role of CEO of Qtel Qatar will be Sheikh Saud Bin Nasser Al Thani, who was previously Executive Director of HR and General Services. Sheikh Saud Bin Nasser Al Thani joined Qtel in 1990, and, over the course of 21 years at the company, has gained a wide range of experience and knowledge across the business. In his new role, he will direct operations throughout Qatar.
Sheikh Saud has handled key projects like the restructuring of the organisation in 1998, the structure review in 2000 and the job evaluation and compensation review with Qtel’s auditors KPMG.
Sheikh Saud also sits on the Board of Nawras on Oman, which is part of the Qtel Group, in addition to playing a key role on a number of management and audit committees within Qtel Qatar. Through his dual portfolio of HR and General Services, Sheikh Saud has developed a comprehensive understanding of the Qtel business in Qatar, and has played a key role in developing new processes for growth, Qatarisation and human development.
Waleed Al-Sayed, formerly Executive Director of Customer Services, was named as the new Chief Operating Officer (COO) of Qtel Qatar. Joining the company in 1987, Waleed Al-Sayed has held senior roles across Sales, Marketing, Project Management, Business Solutions, Communication and Customer Services within Qtel.
In 2006, he was appointed as Executive Director, Customer Services to establish the superior customer experience, where he led an exercise to transform the retail environment to better engage customers. In 2010, Waleed led the Qtel team to win the highest tally of honours at Contact Centre World Awards in the United Kingdom and the Contact Centre World Awards in United States of America.
Nick Dent, formerly COO of Qtel Qatar, will work with Waleed Al-Sayed on the transfer process, before moving to a new role within the Qtel Group.