5-star service at The Ritz-Carlton
The Ritz-Carlton Hotel Company, L.L.C. was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion, one of only 40 companies to have earned this distinction for this year.
To qualify for inclusion in this elite list, companies must not only excel within their own industries, but must also stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five key customer “touch points” measured, including people, presentation, process, product, and price, The Ritz-Carlton Hotel Company was noted for standing out among some of the most outstanding companies in the country.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based upon customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. The group of 40 represents the highest performing companies that deliver service excellence to customers within their respective industries and across all industries measured,
According to Herve Humler, president and chief operations officer of The Ritz-Carlton Hotel Company, “We are honored to receive this distinction and be included in this elite group of companies that focus on customer service excellence. We have always believed that customer satisfaction is our top priority, and we appreciate the external recognition of our efforts.”