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Egypt's contact centers need more contact

are doing far more harm than good to corporate brand reputation. Advanced technology in the customer contact ... contact centre efficacy. Customer care is expanding beyond the realm of the telephony environment, ... aversion to automation in the area of customer service. Customer care ...

09/09/2012 - 18:32 - comment 0

Interactive Intelligence receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

received CUSTOMER Magazine’s 2013 IP Contact Center Technology Pioneer Award for its  CaaS Small Center ... for organizations with between 10 and 50 contact center agents. CUSTOMER Magazine, published by global ... 2013 IP Contact Center Technology Pioneer Award for its CaaS Small CenterSM solution. ...

Press Release - 10/06/2013 - 09:46 - comment 0

Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management contact centers report

Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process ... by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing ... handles more than 1.6 million contact center interactions daily in 175 global customer care centers, in 30 ...

Press Release - 04/02/2013 - 08:00 - comment 0

HP helps enterprises enhance customer satisfaction, increase revenue by optimizing the contact center

the operating efficiency of their contact centers.  The ways organizations can serve and engage customers ... to transform their contact centers into hubs for customer relationship management (CRM) and provide meaningful, ... are offered to, and purchased by, the customer. “Contact centers must transform to meet the needs ...

Press Release - 30/10/2012 - 07:15 - comment 0

Interactive Intelligence to host Customer Experience Excellence through Effective Contact Center Solutions seminar in Saudi Arabia

entitled 'Customer experience excellence through effective contact centre solutions'. ... solutions, is set to host a seminar entitled 'Customer experience excellence through effective contact ... customers utilize the innovative, flexible and reliable Customer Interaction Center as the software platform ...

Press Release - 21/11/2012 - 08:06 - comment 0

Arab National Bank Puts Customers First With New Avaya Contact Center

Protocol (IP) based contact center system from Avaya Inc. (NYSE:AV), a leading global provider of Arab National Bank (ANB) is implementing an Internet Protocol (IP) based contact center system from ... two ‘live’ contact centers, based in Riyadh, as well as two remote sites in Jeddah and Dammam. ...

18/05/2010 - 13:01 - comment 0

ADCB sets up new customer contact center

contact center called Al-Murshid meaning, the Guide. The move comes as part of ADCB's overall ... Bank (ADCB) has set up a new contact center called Al-Murshid meaning, the Guide. The move comes ... but also enhance its service offerings, said a company press release.     The contact center ...

15/08/2010 - 12:23 - comment 0

DHL Express Qatar wins two silver awards at EMEA Contact Center World 2013

Contact Center World 2013 conference. DHL Express Qatar bagged two major honors at the EMEA Contact Center World 2013 conference. The company received the silver awards for ‘Best Customer ... their network within the country.  “Our wins at the EMEA Contact Center World 2013 conference prove ...

Press Release - 21/07/2013 - 06:13 - comment 0

Improving Agent Performance in Contact Centers in the Middle East

the accessibility of your contact center by making information available to help customers 24 x 7. It can improve ... but where the contact center and its agents can be empowered to more actively assist customers, the agents ... the contact center has gathered, on topics such as product quality or customer satisfaction with company ...

04/11/2010 - 10:28 - comment 0

Interactive Intelligence to host “Social Media and the Multichannel Contact Center” industry Web event

event titled, “Social Media: The Impact on the Multichannel Contact Center and Your Customers ... Media: The Impact on the Multichannel Contact Center and Your Customers.”  ... a free Web event titled, “ Social Media: The Impact on the Multichannel Contact Center and Your ...

Press Release - 21/07/2011 - 15:10 - comment 0