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VIVA reaffirms commitment to enhance customer experience through innovation

to establish a new Joint Innovation Center for Customer Experience Management, the first of its kind in region. ... to continuously enhance customer experience through innovation at the Mobile World Congress, the world’s largest ... operator, has reaffirmed its ambition to continuously enhance customer experience through innovation ...

Press Release - 02/03/2014 - 12:14 - comment 0

Huawei highlights 'customer experience' as the key focus for next generation ICT Services at Zain Technology Conference 2013

on the importance of Customer Experience Management as the emerging theme for the ICT industry, the sessions ... and at the heart of this evolution today is the customer experience, with new innovations being geared dramatically ... to launch a first of its kind Joint Innovation Center. Zain was also one of the pioneers in the Middle ...

Press Release - 03/12/2013 - 08:28 - comment 0

Huawei launches its first Global Network Evolution & Experience Center

Evolution & Experience Center (GNEEC). The GNEEC is specifically designed and developed to manage ... Center located in Bahrain and a new Joint Innovation Center in Kuwait.  This first Huawei GNEEC ... Evolution & Experience Center (GNEEC). Huawei, a leading global information ...

Press Release - 24/03/2013 - 09:31 - comment 0

Interactive Intelligence to host Customer Experience Excellence through Effective Contact Center Solutions seminar in Saudi Arabia

and is aimed at CIOs, CTOs, senior technology managers, customer service or experience officers, business ... customers utilize the innovative, flexible and reliable Customer Interaction Center as the software platform ... experiences.” The presentations at the event will focus on market trends and customer experience management ...

Press Release - 21/11/2012 - 08:06 - comment 0

Huawei: Customer experience the future benchmarking in telecom innovation

East. Huawei’s keynote on ‘Customer Experience Management’ (CEM) showed that much of these changes shall ... to illustrate how a renewed focus on improving the customer experience will drive holistic changes in service ... on improving the customer experience will drive holistic changes in service marketing & loyalty models ...

Press Release - 05/12/2012 - 07:31 - comment 0

Avaya enhances customer experience interaction management portfolio

Management  portfolio. Avaya Customer Experience Interaction Management solutions enable companies to serve ... for customers, agents and managersCustomer Experience Interaction Management is at the heart of Avaya’s ... the following enhancements to its Customer Experience Interaction Management portfolio: Mobile:   Avaya ...

Press Release - 28/06/2012 - 05:57 - comment 0

Huawei: Customer Experience & ICT Evolution driving growth in converged managed services

and their customers an exceptional service experience.” Managed Services (MS) solutions are utilized by operators ... dedicated to Managed Services whilst opening five training centers for sharing best practices with customers ... industry, and meeting the demand of high bandwidth grouped with superior customer experience expectations. ...

Press Release - 27/05/2013 - 12:44 - comment 0

Interactive Intelligence Seminar in Saudi to discuss key trends and technology innovations in the Contact Center Industry

help them deliver great customer experiences. The seminar will be held on 17th October at Le Meridien ... professional in the contact center industry knows that innovation, flexibility and reliability are key ... will include key trends in the contact center and communications environment and how this can impact  customer ...

Press Release - 05/10/2011 - 09:06 - comment 0

du announces five year network managed services agreement with Huawei to bolster customers’ services experience

that will further develop the service experience of its customers. Managed Services is the new frontier when ... Underscoring its commitment to taking its customers’ services experience to the next level, du, one ... Manager UAE, Huawei. This step reflects on all the services offered by du to its customers ...

Press Release - 15/07/2012 - 06:06 - comment 0

HP accelerates enterprises’ journey to the cloud

Managing Director, HP Middle East. “Through this relationship with Microsoft, we’re providing customers ... are committed to helping customers in the Gulf drive success for their organizations as they experience ... Converged Infrastructure, cloud management from HP, Windows Server 2012 and Microsoft System Center 2012 ...

Press Release - 16/09/2012 - 11:27 - comment 0