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Emirates’ new contact centre set to create 300 jobs in Budapest

Retail and Contact Centre. “Budapest offers us a population base with the right mix of languages ... customer contact centre in Europe with a 300 seat facility in Budapest this year. Emirates has announced it will open its second customer contact centre in Europe with a 300 seat facility ...

Press Release - 01/04/2014 - 11:30 - comment 0

Air Miles Heightens Service Levels through Dubai-based Regional Contact Centre

and boosted member satisfaction through the use of advanced IP Contact Centre technology. Located in Dubai, UAE, the Air Miles’ contact centre is powered by the Altitude Software solution which provided the UAE-based company with a wealth of advanced contact centre features, such as voice portal, as well ...

16/05/2010 - 16:00 - comment 0

Contact Centres Face Challenging Times in the Middle East

whether at the contact centre, on the web or at the retail outlet, has led to greater possibilities for the contact centre to design intelligent communications with customers that lead to greater customer ... contact centres in the Middle East are putting more emphasis on efficiency and effectiveness. ...

08/09/2010 - 10:48 - comment 0

H.E. Ahmed Al Tayer Inaugurates the Second Buzz Contact Centre As Part of Extensive Expansion Plans

officially inaugurated the second branch of the Buzz Contact Centre, located at prestigious new pr ... of the Buzz Contact Centre, located at prestigious new premises within Sharjah Expo Centre. Also present ... second Buzz Contact Centre. It is of course a subsidiary of the Emirates Bank Group, a regional leader ...

18/05/2010 - 10:28 - comment 0

Procco Implements Altitude uCI for World-class Contact Centre Platform and Applications

Procco Implements Altitude uCI for World-class Contact Centre Platform and Applications Powerful ... Operations in the Middle East Altitude Software, a leading independent contact centre solutions vendor, ... Altitude Software’s multimedia contact centre solution for world-class sales and customer service ...

17/05/2010 - 19:21 - comment 0

Emirati Women To Create Centre Of Excellence With Opening Of Al Ain Contact Centre

Etihad Airways will open a new contact centre in Al ... Etihad Airways will open a new contact centre in Al Ain that will be exclusively managed and operated by UAE national women. The contact centre, which is set to open in January 2011, will be staffed ...

10/10/2010 - 13:07 - comment 0

Etihad Airways’ Al Ain contact centre honoured at insights middle east call centre awards for second consecutive year

Etihad Airways’ Al Ain Contact Centre received ... Etihad Airways’ Al Ain Contact Centre received the award for “Best Facilities” at the INSIGHTS Middle East Call Centre Awards, held June 4, 2013, in Dubai. This is the second consecutive year the contact ...

Press Release - 11/06/2013 - 10:24 - comment 0

Steve Madden opens at Mirdif City Centre

City Centre on the 9th of September. The store boasts of 1500 sq feet retail space and stocks ... destination, Mirdif City Centre. The new store has been designed with tasteful finesse and retails a wide range ... at Mirdif City Centre on the 9th of September. The store boasts of 1500 sq feet retail space and stocks ...

Press Release - 11/09/2011 - 12:39 - comment 0

Dnata Contact Centres Named Best Call Centre at the 2008 Middle East Call Centre Awards

Dnata Contact Centres has been named the Best Call ... Dnata Contact Centres has been named the Best Call Centre at the 2008 Middle East Call Centre Awards. The Awards, now in their third year, are regarded as the most prestigious event in the contact centre ...

17/05/2010 - 18:34 - comment 0

Interactive Intelligence to demonstrate multichannel solution for contact centre and Unified Communications at MECC 2014

communications channels. The question is: can their current contact centre infrastructure deliver multichannel ... that can be deployed in the cloud or on-premises. It offers contact centre, unified communications, ... its innovative Customer Interaction Center (CIC), all-in-one contact center solution featuring ...

Press Release - 20/05/2014 - 08:02 - comment 0