Jamal Abdulla Lootah, Chief Executive Officer, Imdaad
Imdaad, a leading provider of integrated facilities management solutions in the UAE, expects demand for home maintenance services in the UAE to increase significantly, driven by the steadily recovering real estate landscape, renewed enthusiasm of financing firms and the growing awareness about the strategic advantages of specialised facilities management solutions. Imdaad has also pointed out that cost-effective annual maintenance charges as well as personalized and integrated home maintenance services are key incentives that have convinced an increasing number of property owners to adopt facilities management solutions, given that customers are now more value-oriented and price-conscious.
Abu Dhabi in particular is shaping up to be a major growth catalyst for the FM sector, especially in the residential segment in light of the long-awaited influx of residential properties in the capital’s perennially undersupplied property market. Building on the company's success in Dubai, where it has built a high-profile client base that includes major corporate and service establishments, Imdaad has revealed that it has recently beefed up the service offerings of Imdaad HomePro Maintenance Services, its exclusive service division that helps protect and preserve homes, to capitalise on the expected growth in demand for comprehensive home maintenance services in Abu Dhabi.
Jamal Abdulla Lootah, Chief Executive Officer, Imdaad, said: "HomePro has the most integrated FM contracts for apartments and villas, which underlines the specialized expertise and the unique ability of the company to deliver personalized and cost-efficient home maintenance services to homeowners in the UAE. Imdaad's strategy has always been to constantly expand the scope of our services and cater to emerging requirements and demands in the facilities management market. We have therefore developed a wider range of value-added services and privileges to strengthen our position as a value-oriented solutions provider, and to take advantage of emerging growth opportunities in key markets such as Abu Dhabi."
Imdaad HomePro has been recognized for having the industry's best-in-class technicians, who have been put through regular training programs and have been instrumental in helping Imdaad maintain high satisfaction ratings from clients. The company also provides a Customer Response Centre (Help Desk) that is staffed by multi-lingual agents 24 hours a day to address emergency, urgent and routine requests. Moreover, Imdaad HomePro has adopted the latest maintenance management technologies to boost the quality of services by enabling personnel to track work requests and ensuring greater personnel flexibility in attending to work orders and addressing complaints.
Imdaad HomePro Maintenance Services cover all key areas of protecting and preserving the safety, value and beauty of the home, while lowering the total cost of home ownership in the long run. The bundled services include maintenance of air-conditioners, MEP and civil packages, drainage chambers, water tank, pest control as well as façade and window cleaning. Clients can also avail of other value-added services such as pool maintenance and cleaning, lawn care, irrigation maintenance, automatic garage door maintenance, contents insurance, painting, masonry, window cleaning, facade cleaning, pest control and carpentry services. In addition, the division offers maintenance, repair and installation services for HVAC, mechanical, electrical and plumbing works.