Avaya

Cupola Teleservices, the Middle East's pioneer in outsourced contact center services, has rolled out the first AI-powered enterprise learning platform in the region, using technology from Avaya (NYSE: AVYA). The platform delivers advanced enterprise learning and training capabilities customized and personalized to the needs of Cupola’s growing pool of customer service agents, enabling it to build a strong talent pipeline and keep pace with its customers’ ever-evolving demands. Cupola is headquartered in the UAE and offers technology-enabled outsourced business support solutions to some of the region’s largest public and private ...