Arkan Solutions

Arkan Solutions announced the successful go-live of its innovative PSTN integration service for DHL Express in Kuwait, Qatar, and Jordan, in collaboration with British Telecom (BT). Under a multi-country agreement, DHL is deploying Arkan Genesys Cloud Connect to integrate local PSTN lines into the Genesys Cloud CX platform, which is globally managed by BT as DHL’s Genesys partner. Following Egypt’s initial rollout in 2024, these latest deployments mark a major step forward in DHL’s regional digital transformation initiative across the Middle East. Arkan Genesys Cloud Connect is a secure, fully ...