New UMA branch brings world class service to Chevrolet and GMC customers

Press release
Published May 29th, 2011 - 08:59 GMT
Mohammad Abdel Jawad, UMA Chairman honoring John Stadwick, President of GM
Mohammad Abdel Jawad, UMA Chairman honoring John Stadwick, President of GM

Universal Motors Agencies Co. (UMA), General Motors’ (GM) dealer in the Kingdom of Saudi Arabia opens its new multi-operational branch facility in Jubail Industrial Zone, bringing the total number of UMA facilities in the Kingdom to 26 in total. UMA has invested more than 185 million Saudi Riyals (US$ 50 million) recently as part of its expansion program. It is now operating from 16 locations across the Kingdom of Saudi Arabia.

The new facility, conveniently located within the Jubail Industrial Zone has a total area of 9652 m² and includes a retail sales center for Chevrolet and GMC in addition to a dedicated service center with state-of-the-art interactive service lanes and a retail parts outlet. Jubail facility will house the largest dealership in the Royal commission of Jubail and Yanbu showcasing a full range of vehicles, with a section dedicated to sports and performance vehicles.

Walid Telmesani, COO at UMA said: “At UMA, we are constantly seeking to improve our customer experience by working to bring them the best possible service available. With the opening of our 3rd facility in a prime location in less than a year, we are effectively able to reach our customers in Jubail and its surrounding areas and provide them with a complete range of services, handled by highly-trained Saudi professionals.”

Commenting on the official opening of the Jubail facility, John Stadwick, President and Managing Director of General Motors Middle East Operations said, “Customer service is our number one priority at GM, and the fact that UMA is opening a third new facility within less than a year is a testament of UMA’s commitment to our customers in the Kingdom and to the strong partnership between General Motors and UMA.”

General Motors has operated in Saudi Arabia for over 60 years, with a partnership with UMA that dates back to 1949.

Background Information

Universal Motors Agencies

UMA is a product of the merger in 1997 of two of GM’s first dealers in Saudi, Arabian Motors & Engineering Company (Ameco - Zahid) a GM’s Dealer since 1946 and General Machinery Agencies (GMA) a GM dealer since 1957.

Ever since the coalition between the two companies, UMA has witnessed unparalleled record success and achievements. The coalition company started with 5 showrooms and 450 dedicated employees working for the brand. Year over year UMA (the first GM dealer in KSA) has been reaching heights of success in Customer Service and also expanding their GMC and Chevrolet brand showroom network across the Kingdom.

In 2015, UMA is currently operates from 40 branches in 18 cities across the Kingdom with online real time connectivity to all locations and with more than 2,500 employees working for the organization. UMA with same spirit and dedication is meeting market challenges and constantly increasing their operational network and deployment of employees around the Kingdom.

General Motors

We envision a future of zero crashes, zero emissions and zero congestion, and we have committed ourselves to leading the way toward this future.

General Motors has been pushing the limits of transportation and technology for over 100 years. Today, we are in the midst of a transportation revolution. And we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want.

As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality.

Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow.

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