Insensitive, disrespectful or rude behavior by employees is rampant in U.S. workplaces, but researchers say consumers don't report them, they shop elsewhere. Researchers at the University of Southern California and Georgetown University found about one-third of consumers surveyed reported they're treated rudely by an employee an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses. The ...