Bahrain Financing Company launches customer service centre in India

Press release

Published July 12th, 2011 - 02:05 GMT

Bahrain Financing Company (BFC), the Kingdom’s oldest and most reputed money transfer and foreign exchange group announced the opening of a dedicated customer service centre in India. The call centre based in Trivandrum, Kerala will offer personalized services to BFC’s EzCash beneficiaries in India.

As part of the service, once the customer funds have been credited to one of EzCash’s 14,000 cash pick-out locations, the call centre will inform recipients that their cash is ready for collection.

Commenting on the launch, Mr. Ebrahim Nonoo, Managing Director and CEO of BFC Group Holdings commented, “Being the number one recipient country in the world, India is undoubtedly a key market for BFC. As part of our endeavour to constantly enhance and simplify procedures for our growing customer base across the country, we have launched our first customer service centre in India that will provide updates and information on all EzCash transactions. With initiatives such as this, we continue to invest in our customer’s experience and make their lives easier by pioneering new financial tools and services across the markets we operate in.”

Customers can also contact the call centre on the toll free number 1800.1033.006 for any transaction related query between 8:30 am to 6:00 pm from Monday to Saturday.

In January 2011 the company launched its first call centre in Manila, Philippines to ensure smooth transactions for all EzCash beneficiaries in the country. The call centre (+632 491 7338/ 7712) is open from Monday to Friday between 6:00am to 6:00 pm informing customers once their cash is ready for pick up at specified agent locations.

As the first foreign exchange company established in Bahrain in 1917, BFC specialises in moving money smartly and efficiently with the best rates in the market. With an extensive global reach covering over 100 countries, BFC offers customers unparalleled service, a vast array of innovative retail products and unbeatable exchange rates.

Background Information

BFC Group Holdings

Bahrain Financing Company (BFC) is the leading Money Transfer and Currency Exchange company in the Kingdom of Bahrain. Whether you’re sending money home to your loved ones or going on holiday and need foreign currency, we have your Money Transfer and Currency Exchange needs covered.