Pure Gold Jewellers Wins ‘Best Service Performance Brand’ Title at 2018 Dubai Service Excellence Scheme Award

Press release
Published April 26th, 2018 - 10:34 GMT
Pure Gold Jewellers has received a number of industry recognitions and accolades such as 'Best Customer Service' category.
Pure Gold Jewellers has received a number of industry recognitions and accolades such as 'Best Customer Service' category.

Pure Gold Jewellers won the coveted 2018 Dubai Service Excellence Scheme Award in the ‘Best Service Performance Brand’ category, for demonstrating excellence and providing customers outstanding service in the UAE.

Established in 2002, Dubai Service Excellence Scheme (DSES) award is an initiative of the Department of Economic Development to promote excellence in customer service standards in the private sector and recognise businesses that provide exceptional service to their customers.

The only retailer to win in the jewellery business category, Pure Gold Jewellers is setting the benchmark for industry service excellence in the Middle East and Asia since 2007. In the past, Pure Gold Jewellers has been acknowledged the ‘Best Service Performance Brand’ by the DSES Award on six different occasions, underlining its commitment to offering distinguished services and great overall experience to its clientele.

Karim F. Merchant, Group CEO & MD of Pure Gold Group, said: “Over the years, Pure Gold Jewellers has evolved as a brand and expanded its operations with a huge focus on the customers. This award recognises our dedication and commitment towards staff training and talent development to provide remarkable customer service experiences.”

“We are proud to be the only jewellery brand in Dubai to win the ‘Best Service Performance Brand’ award and would like to thank the Department of Economic Development for honouring us with this prestigious title. With this recognition, we will continue redefining and delivering high level of customer service and quality products.”

Pure Gold Jewellers has received a number of industry recognitions and accolades such as 'Best Customer Service' category in the UAE jewellery sector in an annual study by international consultancy, Ethos Consultancy for the year 2009 and 2010. It has been consistently ranked as a ‘SuperBrand’ by UAE Superbrand Council since 2009 and is also the first jewellery group to be awarded with World Diamond Mark.

Background Information

Pure Gold Jewellers

Started in 1989, when Firoz Merchant breathed life into an idea that took shape as the first Pure Gold Jewellers store, it is a realisation of a dream and the fulfilment of a vision. This has led to the creation of a brand that constantly delights customers with excellence and innovation.

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