Al Wathba National Insurance Company adopts Unified Communications

Published January 7th, 2009 - 12:22 GMT

Al Wathba National Insurance Company adopts Unified Communications

Al Wathba National Insurance Company (AWNIC), a leading insurance company in the UAE, has acquired technology to strengthen their internal communication network with the use of Nortel and Microsoft’s – Unified Communications.  The installation is being carried out by leading systems integrator, Alpha Data.

“Alpha Data will be installing the latest in Unified Communications technology at Al Wathba’s head offices.  With this core technology, voice and data services will be converged for telephony, email, fax, video and instant messaging making communication far more efficient among employees and their outside contacts,” said Maher Al Abed, Senior Communications Engineer from Alpha Data.  “Al Wathba is one of a number of companies who are beginning to adopt this new technology and we are delighted to have been involved in this project,” he added.

Unified Communications, part of a partnership between world leading Nortel and Microsoft, enables employees to improve their productivity and customer service even when working outside the office premises. They can answer calls, send/ receive fax messages, directly from Microsoft Outlook Contacts, Excel and Word.  This solution also reduces the cost of owning and operating network by converging the business infrastructure with the underlying data network.

“Al Wathba National Insurance has a mission to be the choice insurer for the UAE. In line with that, we are consistently developing ideas and initiatives to help provide the most efficient service to our customers. Implementing this technology helps us do just that,” said Azhar Mousa, IT Manger of Al Wathba National Insurance Company.

AWNIC underwrites general insurance products for Fire and General Accidents, Engineering, Motor Vehicles, Marine, Oil and Energy, Health and Personal Lines.  It is well supported by a panel of highly rated international Reinsurers such as Arab Insurance Group, Scor Reassurance and Hannover RE and has a well-spread service network in its head office and three branches in Dubai, Sharjah and Al Ain.
On choosing Alpha Data to carry out the installation, Mousa added, “We have dealt with Alpha Data previously for a number of projects and we were (and continue to be) impressed by their technical knowledge and by their professional service.”

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