Altitude Software, a leading independent contact center solutions vendor, announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine (www.cismag.com) has named the Altitude IP Contact Center solution as a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.
Altitude IP Contact Center is a native IP solution that streamlines IT investments and optimizes human resources, providing businesses with a SIP-based multimedia contact center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors. "Altitude Software has always prided itself on enabling IP-enabled next-generation customer service for its customers," said Riadh Boukhris, Altitude Software vice President Middle East and North Africa. "This award is another proof of the recognition our solutions get, specifically in the Middle East and North Africa market, and the quick ROI they provide.”
"We continue to enhance our IP contact center offering through a next-generation IP solution allowing Contact Centers to unleash their potential and embrace the future” said Miguel Lopes Product Management Vice President at Altitude Software. “Altitude IP Contact Center enables contact centers to face change, profit from virtualization, increase productivity and grow proactive customer service practices through a number of deployment options, such as ‘on-demand’ contact centers, home or remote agent, centrally managed multiple sites or on-customer premises.”
The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
“TMC is proud to recognize Altitude Software with an IP Contact Center Technology Pioneer Award. Altitude Software has proven to the editors of Customer Interaction Solutions that its solution Altitude IP Contact Center has been designed with the needs of the contact center market in mind and the potential of IP behind it,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Technology is the key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications.”
