Aramex, the global logistics and transportation solutions provider, today announced that it had won two top honors at the Middle East Call Centre awards, held recently in Dubai. Against stiff competition from leading regional companies, Aramex was adjudged the top performer in the category of "Best Quality Assurance Program" and "Best Small Outsource Provider."
"The recognition at the Middle East Call Centre awards is a validation of the efforts and commitment we have invested in creating a world-class quality management program and placing customers at the core of our business practices," said Hussein Hachem, Aramex Chief Executive Officer for the Middle East and Africa. "At Aramex, our operating guidelines are informed by a sound understanding of evolving customer needs and values. This approach is in line with our objective of building a customer-focused infrastructure that supports the provision of customized service to each customer, while empowering frontline staff to optimise process and technology to drive productivity.
"Despite the complexities of an expanding network, the quality of our customer service and management of operational performance remains our unique strength. I'd like to commend our staff for their continuing application and creativity in this regard, and look forward to further enhancing our operating framework over the next year," said Hachem.
The "Outsourcing Service" provided by the Aramex Call Centre has been instrumental in its customers achieving the highest standards of customer service, while managing to reduce operating costs and overheads at the same time. This track record of success endorsed by the growing ranks of satisfied customers has been recognised through the second award given to Aramex for the "Best Small Outsource Provider".
The Middle East Call Centre Awards event was organised and hosted by INSIGHTS, the regional customer interaction thought leader and was attended by senior executives of leading organisations from across the region. Now in its fifth year, the Middle East Call Centre Awards recognizes the top regional performers in customer service and process management across 20 categories.
