Aspect, a leading unified communications (UC) solutions provider, has been awarded two prestigious awards by global growth consulting firm Frost & Sullivan. Aspect has received the award for Price Performance Value for Unified Contact Centre Solutions, and has also emerged as the leader in Outbound Systems in India for the sixth consecutive year. The former is presented to companies that have offered customers with the solution and services that provide the highest ratio of value to cost, while the latter is conferred upon organisations demonstrating excellence in capturing highest market share within their industries.
Extending his congratulations, Mr. Mohammad Saif, Deputy Director, Consulting - ICT Practice, South Asia, Frost & Sullivan, said, “Despite the declining offshore activities in the industry, Aspect has been able to maintain its business in the domestic segment, because of the blend in product features and price. Increasing focus on customer care and high reliability have been the key concerns for enterprises, which have been well-addressed by Aspect. The market is driven by basic applications as of now, but a vendor like Aspect that provides a mix of applications will find significant traction in the market.”
According to Frost & Sullivan, Aspect’s service capabilities have attracted many customers towards its unified solutions.
“These awards are a strong testament to Aspect’s commitment to deliver leading, comprehensive unified contact centre capabilities that customers need to excel in an increasingly dynamic IT environment,” said Mr. Rajeev Soni, General Manager India, Mid-East, Aspect, India. “We are proud to have received this recognition from Frost & Sullivan, and we are especially delighted to be recognized as the leader in outbound systems for the sixth consecutive year. We expect 2010 to be an equally successful year for us and our customers as more companies around the world recognize the value in our unified communications applications for the contact centre around the world.”
