Dubai – A delegation from Al Ain Municipality visited on 2nd February 2009 Dubai Customs as part of a joint cooperation and an exchange of expertise between government departments.
Mr. Ahmed Bin Lahej, Director of Clients Management at Dubai Customs welcomed the visiting delegation underlining the importance of such meetings, which promote government business in a way that contributes to strengthen UAE national economy and deliver higher quality services.
Bin Lahej further affirmed Clients Management Department willingness to maintain all forms of cooperation with Al Ain Municipality for achieving the desired objectives.
A tour covering different Sections at the Clients Management was organized for the delegation where business systems and processes being used in dealing with the public, customs clients and services as well as e-complaints and customer care systems were recognized.
The visiting delegation learned about the Clients Relations Section business mechanism and methodology, objectives and roles and responsibilities, which include but not limited to; receipt and responding to clients inquiries and organizing regular meetings with clients.
A detailed brief was given to the delegation on the customer complaint system adopted by Dubai Customs, which contributed to the achievement of a great progress representing 100 per cent in tracking and handling customer complaints during the 4th quarter of 2008 whereas handling of a single complaint accounted for 2.8/day recording a considerable growth as compared to the 7 days recommended by the Executive Counsel of Dubai Government.
“Dubai Customs continues to deal with customer complaints as an opportunity for continuous improvement and development. It was the leading organization in designing a dedicated e-system for complaint system management seeking to achieve excellence and attain highest performance levels in handling complaints by adopting best practices. Dubai Customs was the first government organization in the Middle East and North Africa to earn ISO 1002 for customer complaints,” Bin Lahej said.
The delegation has become aware of service delivery standards at all 14 customs centers including benchmarking system (relative to standards , processes and results) that leading to achieve best customer satisfaction results by delivering higher quality service in line with serving national economy, local and international security and facilitating legitimate trade movement.
Worth mentioning, Dubai Customs started to implement focus group meetings methodology with different business sectors for communicating and developing partnership with key stakeholders through open discussion with each business category; this move led to greater successes at customer satisfaction level.
Al Rabie lauded by KSA health community at Prince Sultan 2nd National Campaign for Health Education
Company honoured for commitment to promoting good health for all
February 8, 2009
Al Rabie Saudi Foods Co. Ltd., a leading producer of dairy products and juices in the Kingdom of Saudi Arabia (KSA) and the largest juice manufacturer in the Middle East, was given due recognition for its proactive presence in the country’s campaign for good health practices during the recent Prince Sultan Second National Campaign for Health Education.
Cited for their efforts to reach out and provide good health through its products, Al Rabie received a trophy from the Department of Health Education, under its Community and Family Medicine Department and was also awarded a Certificate of Recognition by the Hospital of Armed Forces in Riyadh.
Monther Al Harthi, General Manager, Al Rabie Saudi Foods Co. Ltd., said that they are grateful for the recognition they have received and pointed out that their participation in health campaigns and related-events is part of their ongoing commitment to serve the community.
“We are thankful for the recognition given to Al Rabie. Our continued efforts to promote good health for all is our way of reaching out to the community and showing our commitment to ensure the wellbeing of people through our products,” he said.
Al Harthi also said that as one of the leading food manufacturers in the KSA, Al Rabie will continue to serve the community by supporting various health-related events in the country.
“As part of our ongoing strategy, we will continue to help fund health programs, campaigns, seminars and other related efforts to make sure that good health is indeed provided to all. In the past we have participated in food fairs and trade exhibitions and have launched useful social programs as part of our corporate social responsibility initiatives,” he added.
The Prince Sultan Second National Campaign for Health Education was organized by the Public Administration of the Medical Services of the Armed Forces. The campaign tries to raise awareness for diseases at the national and local levels. The event also aims at achieving a certain information and knowledge level on common diseases and their prevention.
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