Dell has enhanced its commitment to helping customers address IT challenges and simplify their IT infrastructures with the planned expansion of its customer solution and technology centres across Europe, the Middle East and Africa (EMEA).
In the past six months, Dell has invested in seven competency centres across the region, including locations in the UK, France, Germany, Switzerland, the Czech Republic, Poland and South Africa, and will continue the programme’s EMEA expansion with the opening of additional centres in 2007. This, along with further investment into the customer technology centres of strategic alliance partners including Microsoft®, Oracle® and SAP®, will bring Dell’s total investment in EMEA competency centres to over US$ 4 million by the end of the year.
“Dell and its partners are committed to helping businesses of all sizes get the most out of their technology investments and provide the resources necessary to ensure that our customer’s investments in software, systems and services are fully utilised,” said Eric Velfre, Enterprise Director, Dell EMEA. “Each Competency Centre’s consultants are highly trained to help customers solve complex business challenges and capitalise on the best-of-breed technology and solutions to minimise risk in a business critical environment.”
Dell’s first Enterprise Solution Centre in EMEA was opened in 1998 in Limerick to help customers improve their solution strategies. Now, the centre is host to 2,500 customers from 500 organisations per year. Dell has also been working alongside Intel™ to open local centres in Poland, the Czech Republic and Switzerland, serving both large enterprises and the SMB market. The expansion of the Competency Centre programme is designed to further extend this consultancy service.
The Dell Competency Centre bespoke package of services and solutions is based upon its comprehensive Proof of Concept (PoC) testing process, comprising five focus areas: architectural review validation testing, performance tuning, capacity testing, scalability testing and business continuity.
Dell Partners With Best of Breed for EMEA Competency Centres
Dell partners with Microsoft®, SAP and Oracle in a total of seven customer technology centres across EMEA including five Microsoft® Technology Centers (MTCs) in Reading, Paris, Copenhagen, Dubai and Munich; the Dell SAP Competency Center in Waldorf Germany; and Oracle’s Enterprise Technology Centres at its HQ in Reading and Dell’s Paris Office.
Tried and Tested – Customers Acknowledge That Dell Delivers Proof of Concept
Many customers throughout EMEA have experienced first-hand the business benefits of detailed consultations at Dell’s Competency Centres, including Bon Secours Health Systems, the largest provider of private healthcare in the Republic of Ireland and The Adelaide and Meath Hospital, Dublin incorporating the National Children’s Hospital (AMNCH), a state-of-the-art hospital on the outskirts of Dublin.
“With the output from the Dell Enterprise Solutions Centre, we could know the end user improvements attainable, rather than just hope based on best practice and industry white papers,” said Ian Brennan, head of IT, Bon Secours. “This gave us great confidence in preparing our business case for future hardware upgrades.”
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit www.dell.com, or to communicate directly with Dell via a variety of online channels, go to www.dell.com/conversations. To get Dell news direct, visit www.dell.com/rss.
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