Discussing avenues of joint cooperation and exchange of expertise
Dubai Customs receives a delegation from Thai Customs
Dubai – Dubai Customs received Wednesday 25th Feb 2009 a delegation from Thai Customs headed by the Director General, Mr. Utid Tamwatin.
The delegation was received by Mr. Ahmed Mahboob, Executive Director of Clients Management Division and Mr. Abbas Makki, Director of External Relations.
The two sides discussed avenues of customs relations and prospects of exchanging expertise in areas of clients’ relations and customs business processes including possibilities of making benchmarking particularly in connection with customs business processes and customer service.
Thai delegation was interested in learning about the business rules applicable to Dubai Customs and e-services and facilitations being offered to clients that contributed to increase clients’ satisfaction level considerably.
Mr. Mahboob said that, “the visit comes within the framework of the mutual relations between Dubai Customs and other many customs administrations worldwide, which pave the way for exchanging expertise and making benchmarking in respect to business programmes and processes followed in providing economic and social security.”
“Thailand is a key trade and economic partner for the UAE in general and Dubai in particular and one of the countries, which achieved a great boom in the industrial sector and being a member of ASIAN. It is important to recognize Thai customs experience and it is a good step to maintain further cooperation in areas of common interest,” he added.
From their part, Thai delegation lauded Dubai Customs experience and practice that based on adopting best international processing systems and electronic solutions practices.
“We asked for this visit in order to benefit from such internationally favored experience and wished to recognize the facilitations offered by Dubai Customs to the clients and the applicable programmes thereof including e-clearance programmes, clients’ accreditation programme, customers complaints and financial programmes. Since we have a performance excellence programme as well, it was imperative to learn about Dubai Customs experience in this area,” said Mr. Utid.
The two sides agreed to maintain further cooperation in the issues of common interest at future mutual visits, which may raise the value of trade and economic exchange between the two countries.
