DMA becomes benchmark for its Business Excellence processes and procedures

Published November 22nd, 2009 - 01:53 GMT

A delegation team including nine members from Higher Corporation for Specialised Economic Zones (ZonesCorp) visited the Department of Municipal Affairs (DMA) to explore the adoption of Business Excellence, its processes and procedures across the municipal system in Abu Dhabi emirate.

 

Commenting on the delegation’s visit, Ali Jaber Al-Yafeai, Director, Business Support Division, Department of Municipal Affairs says, “We are delighted to meet with the delegation from Higher Corporation for Specialised Economic Zones and share with them our initiatives of business excellence across DMA and the municipal system. Our aim is to deliver consistent customer service across the emirate, making Abu Dhabi a better place in which to live, work and invest.”

 

The aim of the visit was to discuss previous DMA case studies in the area of Business Excellence and understand the implementation of the processes and procedures across the entire municipal system.

 

DMA was represented by Jalal Al Khaled, Human Resource Director and Waleed Mubarak Alhameri, Section Head-Citizen Complaints and the Higher Corporation for Specialised Economic Zones was represented by Mr. Mubarak Al Mansouri, Technical Licensing-Division Director, Mr. Ahmed Nazmi, Director Office of Development and Quality, Ms. Huda Obaidli, Quality Representative and Mr. Ahmed Al Rakabi, Head of Supervisory Human Resources.

 


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