dnata expands presence in kingdom with two new regional offices

Published February 7th, 2007 - 07:18 GMT

Dnata Travel, the IATA accredited arm of Dubai’s Dnata Agencies, has launched a major expansion in Saudi Arabia with the opening of new Dnata Travel regional offices in Riyadh and Jeddah.

The openings are part of Dnata’s strategy to revolutionise travel management in Saudi Arabia with a wide range of retail and corporate services, many of them new to the Saudi market. They will also act as regional offices for Dnata, and are set to be followed by more outlet openings to extend Dnata’s world-class travel services throughout the length and breadth of the Kingdom.

Both new state-of-the-art Dnata Travel offices in Riyadh and Jeddah were officially inaugurated today by senior representatives of Dnata and its Saudi partners.

They join the Saudi Arabian Dnata Travel Centre head office in Al Khobar, The Al Khobar Travel Centre began operations in 2005 and has proved to be a runaway success in the Eastern Province with its range of customer-friendly services, including one of the Kingdom’s first 24-hour Call Centre travel hotline and a unique telephone number 920 000 000.

Iain Andrew, Chief Executive Officer, Dnata Travel (KSA) and Senior Vice President, Dnata Agencies said: “We’re delighted to expand our presence in Saudi with these two new Regional Offices and look forward to serving the growing needs of this important market.

He added: “Dnata’s move into Saudi Arabia is its biggest investment outside the U.A.E. &  is committed to providing Saudi customers with a wide variety of innovative travel services, and this mission is greatly assisted by the support of our partners, together with the efforts of our staff in maintaining high levels of customer service.”

Sheikh Mubarak Al Suwaiket, Chairman, Dnata Travel (KSA) and Al Suwaiket Trading and Contracting said: “The opening of these two new Dnata Travel Outlets is the latest chapter in development of world-class travel management services in Saudi Arabia.

“Our focus is to ensure optimal customer service levels for customers, supplemented by unmatched state-of-the-art technology, on par with the best service levels offered globally by some of the world’s leading travel management companies.”

Modelled on Dnata’s Dubai flagship office, the Dnata Travel offices in Saudi have a “One-Stop Travel Shop” concept for retail and corporate travel services, with the 24-hour hotline for customers to access travel services every day of the year.

Since its launch in Al Khobar, Dnata Travel’s services have generated a constantly growing level of call traffic and bookings. The Dnata Call Outlets – with the unique number 920-000-000 – is part of a service portfolio which includes ticketing and reservations on all airlines, worldwide hotel or apartment bookings, tailor-made holiday packages, specialized corporate travel services, event marketing and support services, ticket delivery, worldwide car rental services, travel insurance, and charter flight bookings.

The new regional office in Riyadh is located in Al Sabaan Plaza, near Euromarche Mall in Takhassussi Street – telephone (01) 419 2480. In Jeddah, the office is at Leevan Commercial Centre, near the Honda showroom on Medinah Road, telephone (02) 692 3244.

Dnata Travel is operated by Dnata Agencies, the retail and corporate travel services arm of Dnata and the region’s leading travel management company with more than four decades of experience backed by the latest technological innovations and tools in the industry.




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